Trip/Rental/Class Cancellation Policy


 

Please read and understand this cancellation policy before confirming your trip, rental or class reservation.


 

The staff at McCloud Outdoors take great pride in the quality of  our programs. We  run our programs rain or shine. 



We are small adventure company where rentals and space in our programs are limited. To accommodate all guests the following cancellation & refund policy will be strictly enforced.

 


Trips or rentals on or around certain holidays cannot be cancelled once reservation has been confirmed and paid for.  (Memorial Day, Fourth of July, & Labor Day weekends) 



To receive a refund you must reschedule or cancel 7 or more days before the start of a trip, rental or training class. A 3% charge will be assessed for refunds that were charged to a credit card.   



No refund will be given when cancelling 6 or fewer days before the start of a trip, rental or class.



You may reschedule up to 3 days before the start of a trip, rental or class. There are no refunds if you are unable to attend your rescheduled class,   rental or trip at any time.



With less than 3 days notice of cancellation, there are no refunds, rescheduling or credits of any type.



All rentals, classes and trips are subject to last-minute cancellation due to any safety related condition.



If we are forced to cancel a rental, class or trip for any reason full credit or refund will be made. In such cases, our liability extends to the cost of the class or trip only, not travel or any accommodations of any kind. 



Trip insurance is available from companies such as www.travelguard.com.